The Greatest Guide To Telus customer service
The Greatest Guide To Telus customer service
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and about the billing side, that’s even more horrendous! Requested a brand new mobile phone as my contract was up for renewal on line was imagined to get $100 credit rating by no means confirmed up sent the telephone through mail the best way they instructed me to copyright Write-up and got it. I received a textual content concept stating they acquired it and my credit will likely be on my bill, but still my Invoice arrived and so they continue to cost me for it. After i termed. They had the audacity to mention the cell phone wasn’t the cellular phone they have been anticipating?! What other phone could it are actually? It had been their telephone they sent me two many years ago?! Together with the deliver it again software?! They explained to me they might look into it and e mail me back in no way got an e mail. They called me again and we’re attempting to say it absolutely was a technical issue with my mobile phone the exact same agent that's supposed to have cared for me?
Specialist was in the position to walk me by means of my difficulty and served pinpoint in which the condition was occurring and suggested me of another so I could get my position concluded. I so appreciated his enable and tolerance in walking me by way of the several scenarios. He adopted up with data on my upcoming ways.
@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time and they hanged up on me, saying that I really need to call in the course of "normal Business several hours". Is this for serious?
I'm seeking to renew my internet service following the two year agreement expired. We also have fundamental cable which I never ever use and need to get rid of. It is difficult To accomplish this online, as well as the phone number for support is quite well concealed. I finally received it from the reseller. I known as the selection, and listened to AI try out for getting me to get it done on-line, but You cannot stop using a service on the net.
I still left Rogers to come back to Telus simply because I considered from the promise of better service and fair therapy, but this knowledge has become anything at all but.
I might also like to know why this was removed? Appears Silly that we now really have to simply call tech support to accomplish a thing that we didn't will need the for Formerly
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so i called the customer server (Jane) to resolve The difficulty just after describing your situation and what It can be take place, The agent just aspect together with her spouse and she or he lied in regards to the credits and reductions they removed from my account like a faithful customer with Telus and she or he reported the credits expired and not available, she Believe I am stupid, When the discount has expired i really should see the expiration day on my Invoice like i see on property service Monthly bill.
I am trying to find the telephone number to connect with to talk to your consultant and wondering whenever they are available in the weekend. I intend to make payment preparations and tried to on chat, nonetheless they told me telus billing support I really have to get in touch with.
Moreover, I had been disconnected numerous occasions when seeking to talk to support and perhaps left on maintain without any resolution.
Hi @Ben708 we undoubtedly value your loyalty with us and we wish to help. Remember to keep watch over your inbox for just a information from us
The TELUS team acknowledges that our perform spans several Territories and Treaty spots and we are grateful for the standard Information Keepers and Elders who will be with us currently, all those who have gone ahead of us as well as youth that inspire us.
I’ve in no way utilised this kind of service before, but it absolutely was straightforward and really valuable. I noticed that my issue was about to ruin my total holiday getaway, therefore you virtually saved me.